1. Do you accept International orders ?- Yes, we accept International Orders.
2. Can I place my order by phone ?- International : No, we only accept online orders through our website.
- National (Indonesia only) : Yes, you can order by phone.
3. When will you ship the order after I received payment confirmation from you ?- We will usually ship out the order within 3 working days upon receive payment confirmation.
4. How can I track my order ?- If your order is shipped, we will send tracking information to you.
- You can track your shipment through the delivery company website.
- You can track your order through the following link : EMS , DHL , or FedEx .
5. What should I do if the package is damaged when I received ?- You should open and check the package in the presence of the courier.
- If there is any missing / damaged items in your order, please report to the delivery company and inform us soon as possible. We suggest you to take photos of the package for reference.
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FAQs 